We make sure that the quality of Lab-Gear is 100% so that it will last. But we acknowledge that very, very occasionally things slip through and you get something that is not quite right.

So:

To the maximum extent permitted by applicable law, any conditions or warranties imposed or implied by law are hereby excluded. Consumers never the less have the full benefit of rights or remedies pursuant to the Trade Practices Act or relevant State or Territory laws in Australia, in respect of which liability may not be excluded. Insofar as such liability may not be excluded, then to the maximum extent permitted by laws, such liability is limited at the exclusive option of Lab-Gear, to either (a) replacement of the goods or (b) correction of defects in the goods or (c) payment of the cost of having defects in the goods corrected.

What does that mean?

If you receive a top that has been damaged in transit in some way, or when you put it on some stitching comes undone when it should not have, or the zipper gets stuck forever trapping you in the top, then we’ll replace, repair or refund your money at our discretion. We won’t refund you if you stuff it up through misuse, set it on fire or if your dog eats it. If you’re in doubt, contact us and we’ll discuss it with you to make sure.

Our warranty is good for 30 days from time of purchase.

If you have a warranty claim, please contact us within 30 days.

Returns

If on the other hand you buy something and realise that it does not fit because you bought a size too small or a size too big, drop us a line and let us know. We’ll either replace your top with the correct size in the same or another colour/pattern, or refund your money 100% (you can expect a refund to your credit card within 14 days of our receiving your return). Just make sure that we receive the unused item within 30 days of purchase.

We don’t charge any restocking fees and customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

Got a return? Contact us as soon as possible via email.

From the EU and UK, send returns to:

Unit 23, Cariocca Business Park
2 Hellidon Close, Ardwick
Manchester, M12 4AH
United Kingdom

From the US:

TBA

From Australia, NZ and rest of the world:

PO Box 1145
Woollahra, NSW, 1350
Australia