Please note that our PayPal processing system only accepts Visa and Mastercard. If you hold a PayPal account already, you may opt to pay via your PayPal account or through your bank account via PayPal.

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left our hands. If you have not received an email within a few days, please contact us.

How can I get a copy of my invoice?

We do not include paper invoices in shipped packages. To obtain a print out of your invoice, log into the customer login to view and print out any order you have made with us. To do this, click the ‘My Account’ button and follow the prompts.

Timing of billing

Your credit card is charged when you place your order and stock orders ship within three days of us receiving your order. GTO orders will ship within the respective listed time frames.

Is your site secure?

We promise to protect your personal information. Any page at Lab-Gear.com that asks you for personal information is highly secure. Our secure server protects your information using advanced encryption and firewall technology throughout the entire ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages that tells you our SSL certificate is current and functioning. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

No person, at any point of your buying transaction, sees or handles your credit card details. We use PayPal exclusively to transact all card based sales as it offers superior security for you the customer and us, the seller. The only information that is stored is that pertaining to the billing and delivery address related to your purchase.

Ordering and shipping + handling

Items bought outside our shop hours are processed in the order they are received, your credit card is billed by our automated gateway and your item is removed instantly from the stock count. It is near impossible to order something online that is not in stock (with the exception of GTO product). If by some miracle you have, we will contact you ASAP.